Guest support

Guest support

How approved Haven clients can view stay details, meal history, and raise support tickets.

Before booking

Visitors use WhatsApp, email, or the enquiry form to request availability and next steps.

After approval

Haven creates client accounts only for approved guests or coordinators.

Tickets

Clients can raise support tickets for accommodation, meals, laundry, maintenance, or service issues.

History

Client accounts can show accommodation records, meal order history, and support status as Haven expands operations.

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Send your request. We’ll get in touch with options and prices before you decide. Your booking is confirmed only after you agree the details with Haven.

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